Ovation Payroll - Payroll Specialist

Payroll Specialist

The Payroll Specialist is responsible for the accurate and timely production of client payrolls and related reports.

Duties/Responsibilities:

Maintains an assigned base of payroll clients, provides customer service support and resolves client issues and concerns, establishes and maintains a positive working relationship with clients
Maintains a working knowledge of the Encore software
Interacts with client base via telephone, fax, and/or e-mail to obtain payroll data including hours worked, salary adjustments, special payments and employee deductions
Accurately keys all payroll related data necessary to process client payrolls
Ensures deadlines are met and payrolls and reports are produced accurately
Provides client training by explaining the various reports and products available via Encore
Point person for filtering information to the client regarding compliance or miscellaneous initiatives
Escalates or transfers client issues to Team Lead or appropriate department as necessary
Other administrative and clerical tasks as assigned or requested, including maintaining client files, covering phones for others, assisting Distribution Specialists as needed

Qualifications/Skills:

Detail orientated, with ability to focus on and comprehend numerical and financial data
Customer-service oriented, excellent phone manners required
Ability to work under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
Ability to multi task; interacting with clients and all internal customers or associates, at times simultaneously
Ability to work independently as well as part of a team
Strong organizational and communication skills
Proficient in Windows PC environment with accurate data entry/keyboarding skills
Must achieve leveling advancement as per required schedule

Education/Experience:

Associates or Bachelor’s Degree preferred
Previous payroll industry experience preferred, with working knowledge of payroll, wage and tax laws and regulations
Customer service/call center/help desk experience helpful
-Or- an equivalent combination of education and/or experience

To apply for this position, please send your resume and a cover letter to hr@ovationpayroll.com